Frequently Asked Questions

HOW DO I MAKE AN APPOINTMENT FOR CONSIGNMENT?

Appointments are booked on our Booking->Appointments page. LARGE appointments are booked 1 month in advance. These open on the 1st of each month at 8 AM. The month often books completely on that day. SMALL appointments are booked 2 weeks in advance. One week of appointments opens each Monday morning at 8 AM. There are only 3 - 6 of these available for any given week, and they book very quickly.

DO YOU HAVE TIMES FOR WALK-IN CONSIGNMENT?

We consign by appointment only, and book our appointments through the Appointments page on our website. We are unable to hold walk-in days at this time. Our appointments book up to a month in advance. Please see Booking->Appointments for roll out details.

HOW MANY ITEMS MAY I BRING TO MY APPOINTMENT?

If you have 10 - 20 items to consign, please book a LARGE appointment. If you have 10 items or less, please book a SMALL appointment. Please book only 1 appointment per month.

WHAT IS YOUR SEASON SCHEDULE?

We take only IN SEASON items at your appointment. SPRING: March & April, SUMMER: May, June & July, FALL: September & October, WINTER: November, December and January.

WHAT PERCENTAGE DO I EARN? WHAT IS YOUR SPLIT?

Consignors earn 40% of the actual selling price, after markdowns, sales, coupons and any other fees are accounted for. The shop earns 60%.Checks must be requested, they are not sent automatically.

HOW LONG IS THE CONSIGNMENT PERIOD?

Our consignment period is 2 months or 8 weeks, beginning when your items are entered into our inventory system. You will be emailed an itemized list of items, prices, and the "Pick up" date.

ARE THERE ITEMS YOU DON'T ACCEPT? DO YOU ACCEPT FUR COATS OR SWIMWEAR?

We do not accept Fur coats, swimsuits, lingere, sleepwear or wedding gowns - no matter how beautiful. These items have not proven to sell well with us.We also do not accept maternity wear.

ARE THERE BRANDS YOU DON'T CONSIGN?

Yes. As cute as they are, inexpensive brands of clothing just don't hold much value the second time around. Brands such as: Old Navy, H&M, Primark, Shein, Forever 21 and brands sold at KMart or Target are examples of brands to put in the "Donate" pile rather than the "Consign" pile. Please see a more complete list of brands we don't accept on our About Us menu.

SHOULD I BRING MY ITEMS ON HANGERS OR FOLDED?

Hangers work best for most items, but are not required. Please do not bring your items in a suitcase.It is up to you to prepare your items so that they are ready for a new owner to wear. They must be without odor or stains, in perfect repair. We do not provide de-linting, steaming or tailoring services, and will turn away items that require attention.

AM I ABLE TO RETRIEVE ITEMS THAT DONT SELL?

Yes, you are welcome to retreive any unsold items within 7 days after the end of your consignment. Items not retrieved 7 days after your pick up date become the property of the shop. Please plan to spend a few minutes finding your items on the racks as we do not automatically pull your items.

MAY I RETRIEVE MY ITEMS BEFORE THE END OF THE CONSIGNMENT?

Retrieval prior to the final week of your 2 month consignment may result in a per-item Early Retrieval fee. If you are not comfortable selling your items at discounted prices, we would rather you didn't consign them.

DO YOU DONATE UNSOLD ITEMS TO CHARITY?

Yes, we partner with a couple of local charities to put unsold items to good use and fill local needs. We cannot provide you with donation receipts, however.

WHICH ITEMS SELL BEST AT REFLECTIONS?

Our customers are quite varied, but they all enjoy finding great quality merchandise at deep discounts. The items that fly out the door here are unique and artistic, or classic and hard to find. We accept plenty of items that are contemporary casual, cute and oh-so-wearable! Please see our lists of brands we do and do not accept on our About Us menu.

DO YOU BUY OUTRIGHT?

We do not purchase items outright.

I AM MOVING, CAN YOU TAKE ALL MY ITEMS AT ONCE?

We do not have storage and cannot handle a large volume from one consignor of multiple seasons of items. We can work with you to help decide which items to consign and make a plan. Please phone us!

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