Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS
  • Shipping within 2 business days
  • In-store pickup available same day if ordered by Noon.
  • Next-day and Express delivery options also available (1 day processing + shipping time)
  • Purchases are packaged in eco-friendly packaging using re-used/recycled packaging whenever possible.  We care about our planet.
  • See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS

Reflections accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, Paypal via ShopPay and Paypal. The total will be charged to your card when the order is shipped.
EXCHANGES, RETURNS AND REFUNDS

Items requested to be returned within 5 days of their original shipment date in same as shipped condition will be eligible for a refund.  Refunds will be charged back to the original form of payment used for purchase. 

Refund will be:  Original charge - Original shipping - 10% restocking fee.

Customer responsible for return shipping cost.

Our restocking fee covers the credit card fees that are not refunded to us when we issue a refund to you.

 

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